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p{color:var(--offWhiteColorV9);font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:500;line-height:normal;margin-top:11px}._customer_sentiment_wrapper_1dod5_80 p span{color:var(--primaryColor)}._customer_sentiment_wrapper_1dod5_80 p strong{color:#1674e3}._customer_sentiment_wrapper_1dod5_80 img{margin-right:10px}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115{color:var(--greenColor);font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:500;line-height:normal;justify-content:center;align-items:center}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125{border-radius:10px;padding-left:16px;position:relative}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125:before{width:6px;height:6px;border-radius:100%;position:absolute;top:0;bottom:0;margin:auto;left:5px;content:""}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125._positive_1dod5_141{background-color:#f0fff3;color:var(--greenColor)}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125._positive_1dod5_141:before{background-color:var(--greenColor)}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125._negative_1dod5_148{color:var(--redColor)}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._status_1dod5_125._negative_1dod5_148:before{background-color:var(--redColor)}._customer_sentiment_wrapper_1dod5_80 ._text_1dod5_115 ._no_1dod5_47{margin-top:6px}@media only screen and (max-width: 1500px){._customer_insight_wrapper_1dod5_1 ._customer_details_1dod5_30 li,._customer_insight_wrapper_1dod5_1 ._customer_details_1dod5_30 li ._details_1dod5_44{height:33px}._customer_insight_wrapper_1dod5_1 ._customer_details_1dod5_30 li span,._customer_insight_wrapper_1dod5_1 ._customer_details_1dod5_30 li strong,._customer_insight_wrapper_1dod5_1 ._customer_details_1dod5_30 li 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span{display:block;font-size:14px;font-weight:400}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72{padding:31px 37px}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72._align2_1xmy7_75{text-align:center}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72 h2{margin-bottom:28px;color:var(--textGrayColorV10);font-family:var(--headingFont);font-size:24px;font-style:normal;font-weight:700;line-height:22px}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72 p{color:#000;font-family:var(--headingFont);font-size:16px;font-style:normal;font-weight:400;line-height:22px;margin-bottom:28px}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72 ._button_area_wrapper_1xmy7_96{width:100%}._workflow_pop_wrapper_1xmy7_1 ._main_wrapper_1xmy7_9 ._bottom_content_area_1xmy7_72 ._button_area_wrapper_1xmy7_96 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span:after{width:16px;height:16px;background-image:url(/assets/dashboard/main_dashboard/admin/platformConfiguration/callScript/check.svg);background-position:center;background-repeat:no-repeat;position:absolute;top:-2px;left:-2px;content:"";filter:brightness(0) invert(1);background-size:60%;opacity:0}._skill_main_wrapper_n5xug_331 ._drop_area_n5xug_135 ._check_box_wrapper_n5xug_198 input[type=checkbox]:checked+label span{background-color:var(--primaryColor)}._skill_main_wrapper_n5xug_331 ._drop_area_n5xug_135 ._check_box_wrapper_n5xug_198 input[type=checkbox]:checked+label span:after{opacity:1}._skill_main_wrapper_n5xug_331 ._drop_area_n5xug_135 ._filter_area_n5xug_252{padding:0 10px}._skill_main_wrapper_n5xug_331 ._drop_area_n5xug_135 ._button_area_n5xug_256{width:100%;background-color:#f9fafb;padding:8px 20px;border-radius:0 0 8px 8px}._skill_main_wrapper_n5xug_331 ._drop_area_n5xug_135 ._button_area_n5xug_256 ._button_n5xug_256{border-radius:6px;border:1px solid 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span:before{background-image:url(/assets/dashboard/main_dashboard/admin/campaignManager/campaigns/list/check2.svg);background-color:transparent;width:16px;height:16px;background-position:center;background-repeat:no-repeat;margin:0;top:-1px;left:-1px}._dialing_mode_wrapper_n5xug_51 ._radio_wrapper_n5xug_629 li input[type=radio]:checked+label span,._dialing_mode_wrapper_n5xug_51 ._radio_wrapper_n5xug_629 li input[type=checkbox]:checked+label span{border-color:var(--primaryColor)}._dialing_mode_wrapper_n5xug_51 ._radio_wrapper_n5xug_629 li input[type=radio]:checked+label span:before,._dialing_mode_wrapper_n5xug_51 ._radio_wrapper_n5xug_629 li input[type=checkbox]:checked+label span:before{opacity:1}._switch_check_n5xug_704{position:relative}._switch_check_n5xug_704 input[type=checkbox]{opacity:0;position:absolute;top:0;left:0}._switch_check_n5xug_704 input[type=checkbox]+label{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:20px;cursor:pointer;display:flex!important;align-items:center}._switch_check_n5xug_704 input[type=checkbox]+label span{flex:0 0 36px;width:36px;height:20px;border-radius:12px;position:relative;display:block;background-color:#d7dbdc;cursor:pointer;margin-right:15px;transition:all .3s ease-in}._switch_check_n5xug_704 input[type=checkbox]+label span:before{position:absolute;top:2px;transform:translate(2px);content:"";background-color:var(--whiteColor);border-radius:100%;width:16px;height:16px;box-shadow:0 1px 2px #1018280f;transition:all .3s ease-in}._switch_check_n5xug_704 input[type=checkbox]:checked+label span{background-color:var(--primaryColor)}._switch_check_n5xug_704 input[type=checkbox]:checked+label span:before{transform:translate(18px)}._priority_no_wrapper_n5xug_755{position:relative}._priority_no_wrapper_n5xug_755 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var(--lightWhiteColor);border-radius:5px;padding:3px;outline-style:none}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li ._check_box_wrapper_n5xug_198{padding:0;position:relative}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li ._check_box_wrapper_n5xug_198 input[type=checkbox]{opacity:0;position:absolute;top:0;left:0}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li ._check_box_wrapper_n5xug_198 input[type=checkbox]+label{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:13px;font-style:normal;font-weight:400;line-height:24px;display:flex;align-items:center;cursor:pointer;letter-spacing:0;margin-bottom:0!important}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li ._check_box_wrapper_n5xug_198 input[type=checkbox]+label span{flex:0 0 20px;width:20px;height:20px;border:var(--primaryColor) 2px solid;border-radius:3px;margin-right:8px;position:relative;cursor:pointer}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li 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span{border-color:var(--primaryColor);background-color:var(--primaryColor)}._priority_no_wrapper_n5xug_755 ._drop_area_n5xug_135 li ._check_box_wrapper_n5xug_198 input[type=checkbox]:checked+label span:after{opacity:1}._priority_no_wrapper_n5xug_755 ._search_area_n5xug_868{width:100%;margin-bottom:10px;padding:0 12px}._priority_no_wrapper_n5xug_755 ._search_area_n5xug_868 ._search_main_n5xug_873{width:100%;border:1px solid var(--lightWhiteColor);border-radius:8px;padding:0 15px}._priority_no_wrapper_n5xug_755 ._search_area_n5xug_868 input[type=text]{width:100%;height:35px!important;border:none!important;outline:none;color:var(--subHeadingColorV2);font-family:var(--commonFont);font-size:16px;font-style:normal;font-weight:500;line-height:normal;background-color:transparent!important}._select_wrapper_n5xug_893{width:auto;position:relative}._select_wrapper_n5xug_893 ._drop_n5xug_106{width:100%;height:44px;border:1px solid var(--lightWhiteColor);padding:0 14px;border-radius:8px;position:relative;cursor:pointer;background-color:var(--whiteColor)}._select_wrapper_n5xug_893 ._drop_n5xug_106 span{color:var(--textGrayColorV10);font-family:var(--headingFont);font-size:16px;font-style:normal;font-weight:400;line-height:24px}._select_wrapper_n5xug_893 ._drop_area_n5xug_135{position:absolute;top:calc(100% + 4px);left:0;width:100%;border-radius:8px;background-color:var(--whiteColor);box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;z-index:99}._select_wrapper_n5xug_893 ._drop_area_n5xug_135 li{color:var(--darkColorV2);font-family:var(--commonFont);font-size:16px;font-style:normal;font-weight:400;line-height:24px;padding:10px 14px;cursor:pointer}._conditions_accordion_section_n5xug_936{width:100%}._conditions_accordion_section_n5xug_936 ._accordion_item_n5xug_939{border-radius:8px;background:var(--whiteColor);box-shadow:0 0 8px #0000000d;padding:15px;margin-bottom:10px}._conditions_accordion_section_n5xug_936 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span:before{width:20px;height:20px;background-image:url(../../../../../assets//dashboard//main_dashboard/check.svg);background-repeat:no-repeat;background-position:center;background-size:70%;position:absolute;top:-2px;left:-2px;margin:auto;content:"";filter:brightness(0) invert(1);display:none}._checkbox_63fn0_217 input[type=checkbox]:checked+label span{background-color:var(--primaryColor);border-color:var(--primaryColor)}._checkbox_63fn0_217 input[type=checkbox]:checked+label span:before{display:block}._profile_wrap_63fn0_350 img{margin-right:12px;margin-left:0;width:37px;height:37px;border-radius:100%}._profile_wrap_63fn0_350 ._name_63fn0_357{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal;text-transform:capitalize;display:block}._filter_pop_wrapper_63fn0_368{width:241px;background-color:var(--whiteColor);box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px 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10px;width:766px;max-height:810px;overflow:auto;-ms-overflow-style:none;scrollbar-width:none;position:relative;z-index:9999}._pop_email_wrapper_ix9gu_23::-webkit-scrollbar{display:none}._video_call_wrapper_ix9gu_39{border-radius:4px;background:var(--whiteColor);padding:0 24px 10px;width:904px;overflow:auto;-ms-overflow-style:none;scrollbar-width:none;position:relative;z-index:9999}._video_call_wrapper_ix9gu_39::-webkit-scrollbar{display:none}._pop_video_call_wrapper_ix9gu_54{border-radius:4px;background:var(--whiteColor);padding:0 24px 10px;width:720px;position:relative;z-index:9999}._pop_supervisor_audio_call_wrapper_ix9gu_63{border-radius:8px;background:var(--whiteColor);width:240px;position:relative;z-index:9999;box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;padding:3px 3px 0}._pop_supervisor_chat_wrapper_ix9gu_73{border-radius:8px;background:var(--whiteColor);width:662px;position:relative;z-index:9999;box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;padding:12px}._wfh_wrapper_ix9gu_83{border-radius:4px;background:var(--whiteColor);padding:0 24px 10px;width:693px;position:relative;box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;z-index:9999}._violation_wrapper_ix9gu_93{border-radius:4px;background:var(--whiteColor);padding:0;width:923px;position:relative;box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;z-index:9999}._quality_form_wrapper_ix9gu_103{border-radius:4px;background-color:var(--whiteColor);padding:0;width:calc(100% - 20px);max-width:1431px;height:auto;max-height:905px;position:relative;box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;z-index:9999;-ms-overflow-style:none;scrollbar-width:none;overflow:auto}._quality_form_wrapper_ix9gu_103::-webkit-scrollbar{display:none}@media only screen and (max-width: 600px){._pop_audio_call_wrapper_ix9gu_10{width:340px}._pop_email_wrapper_ix9gu_23{width:350px;height:80%;bottom:auto}._pop_video_call_wrapper_ix9gu_54,._video_call_wrapper_ix9gu_39{width:350px}._live_ix9gu_137{width:73px;font-size:12px;display:block}._live_ix9gu_137:before{width:5px;height:5px}._pop_supervisor_chat_wrapper_ix9gu_73,._wfh_wrapper_ix9gu_83,._violation_wrapper_ix9gu_93{width:350px}}._header_widget_area_9zupl_1{width:100%;margin-bottom:16px}._header_widget_area_9zupl_1._border_9zupl_5{border-bottom:rgba(0,0,0,.1) 1px solid;padding-bottom:12px}._header_widget_area_9zupl_1 ._action_icons_9zupl_9 li{margin-right:16px}._header_widget_area_9zupl_1 ._action_icons_9zupl_9 li:last-child{margin-right:0}._header_widget_area_9zupl_1 ._action_icons_9zupl_9 li img{cursor:pointer}._header_widget_area_9zupl_1 h4{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal}._header_widget_area_9zupl_1 h4 span{font-weight:400}._audio_player_1111i_1{width:100%;background:#f9fafb;padding:10px}._audio_player_1111i_1 ._progress_bar_1111i_6{flex:0 0 79%;width:79%}._audio_player_1111i_1 ._progress_bar_1111i_6 ._audio_wrap_1111i_10{width:100%}._audio_player_1111i_1 ._progress_bar_1111i_6 ._time_1111i_13{color:var(--darkColorV5);font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:400;line-height:normal}._audio_player_1111i_1 ._progress_bar_1111i_6 audio{margin:0 5px;width:97%;height:32px}._audio_player_1111i_1 ._control_1111i_26 img{cursor:pointer}._audio_player_1111i_1 ._control_1111i_26 ._play_pause_wrap_1111i_29{width:31px;height:31px;background-color:#e3e7f1;border-radius:100%;margin:0 5px;display:flex;align-items:center;justify-content:center;cursor:pointer}@media only screen and (max-width: 600px){._audio_player_1111i_1{flex-direction:column}._audio_player_1111i_1 ._progress_bar_1111i_6{width:100%;flex:0 0 100%}}._audio_player_supervisor_1111i_50,._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53{width:100%}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 span{color:#191815;font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:400;line-height:normal}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._step_1111i_64 img{margin-right:15px;cursor:pointer}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._step_1111i_64 img:last-child{margin-right:0}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_wrap_1111i_71{flex:0 0 80%;display:block;position:relative;height:34px;background-image:url(/assets/dashboard/main_dashboard/tablePops/sound_wave_black.svg)}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_wrap_1111i_71 span{width:0%;height:100%;background-image:url(/assets/dashboard/main_dashboard/tablePops/sound_wave_red.svg);position:absolute;top:0;left:0;content:""}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_wrap_1111i_71 img{width:100%;position:absolute;top:0;left:0}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_area_1111i_93{margin-right:22px;width:100%}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_area_1111i_93 ._graph_1111i_71{width:100%}._audio_player_supervisor_1111i_50 ._top_graph_area_1111i_53 ._graph_area_1111i_93 span._time_1111i_13{width:50px;text-align:center}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104{width:100%;margin-top:12px;height:36px;background-color:var(--textGrayColorV10);display:flex;align-items:center;padding:0 12px}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._audio_player_1111i_1{display:none}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._playpauseIcon_1111i_116{flex:0 0 24px;width:24px;height:24px;display:flex;align-items:center;justify-content:center;cursor:pointer;background-color:#e3e7f1;border-radius:100%}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._time_1111i_13{color:#f8f8fa;text-align:right;font-size:12px;font-style:normal;font-weight:600;line-height:normal}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._sliderContainer_1111i_136{flex:0 0 85%;width:85%;height:6px;margin-left:6px;margin-right:10px;position:relative}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._sliderContainer_1111i_136:hover ._thumb_1111i_144{opacity:1}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._sliderContainer_1111i_136:before{width:100%;height:100%;position:absolute;top:0;left:0;background-color:#202122;content:"";border-radius:10px}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._sliderContainer_1111i_136 ._progress_bar_1111i_6{width:0%;height:100%;position:absolute;top:0;left:0;content:"";background-color:#f8f8fa;border-radius:10px}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._sliderContainer_1111i_136 ._thumb_1111i_144{position:absolute;top:0;bottom:0;left:0;height:14px;width:14px;background-color:#f8f8fa;border-radius:100%;margin:auto;opacity:1;display:none}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._range_1111i_180{-moz-appearance:none;appearance:none;-webkit-appearance:none;flex:0 0 100%;width:100%;height:4px;background-color:#d0e4f1;border-radius:30px;cursor:pointer;position:absolute;top:0;left:0;opacity:0}._audio_player_supervisor_1111i_50 ._main_audio_bar_area_1111i_104 ._range_1111i_180::-webkit-slider-thumb{-moz-appearance:none;appearance:none;-webkit-appearance:none;height:4px;width:14px;background-color:#58b9f0}._quality_form_button_b2h14_1{width:111px;height:37px;border-radius:6px;border:1px solid var(--primaryColor);background:var(--whiteColor);color:var(--primaryColor);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:600;line-height:normal;letter-spacing:.07px;cursor:pointer;margin-right:15px}._header_widget_area_1tm3d_1{width:100%;position:sticky;top:0;padding:10px 0;background-color:var(--whiteColor)}._header_widget_area_1tm3d_1 ._action_icons_1tm3d_8 li{margin-right:16px}._header_widget_area_1tm3d_1 ._action_icons_1tm3d_8 li:last-child{margin-right:0}._header_widget_area_1tm3d_1 ._action_icons_1tm3d_8 li img{cursor:pointer}._header_widget_area_1tm3d_1 h4{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal}._email_area_1tm3d_26{width:100%}._email_area_1tm3d_26 h5,._email_area_1tm3d_26 h2,._email_area_1tm3d_26 p{color:var(--darkColorV6);font-family:var(--commonFont);font-style:normal;font-weight:600}._email_area_1tm3d_26 h5{font-size:12px;line-height:normal}._email_area_1tm3d_26 h2{font-size:18px;line-height:31px;margin-bottom:26px}._email_area_1tm3d_26 p{font-size:16px;font-weight:400;line-height:31px}._email_area_1tm3d_26 p span{color:var(--secondaryColor);font-weight:600}@media only screen and (max-width: 600px){._email_area_1tm3d_26 p{font-size:14px}._email_area_1tm3d_26 h5{margin-bottom:5px}._email_area_1tm3d_26 h2{font-size:15px;line-height:24px}}._header_widget_area_txa6s_1{width:100%;padding:10px 0;background-color:var(--whiteColor);border-bottom:rgba(0,0,0,.1) 1px solid}._header_widget_area_txa6s_1 ._action_icons_txa6s_7 li{margin-right:16px}._header_widget_area_txa6s_1 ._action_icons_txa6s_7 li:last-child{margin-right:0}._header_widget_area_txa6s_1 ._action_icons_txa6s_7 li img{cursor:pointer}._header_widget_area_txa6s_1 h4{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal}._profile_header_wrap_txa6s_25{width:100%;margin-top:14px;margin-bottom:17px}._profile_header_wrap_txa6s_25 ._left_txa6s_30 img{width:35px;height:35px;border-radius:100%;margin-right:10px}._profile_header_wrap_txa6s_25 ._left_txa6s_30 strong{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:700;line-height:24px}._profile_header_wrap_txa6s_25 ._left_txa6s_30 ._no_txa6s_44{font-weight:500;opacity:.7}._profile_header_wrap_txa6s_25 ._video_call_button_txa6s_48{display:inline-flex;padding:4px 12px;justify-content:center;align-items:center;border-radius:4px;background-color:#efe1e1;color:var(--secondaryColor);font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:700;line-height:normal}._profile_header_wrap_txa6s_25 ._video_call_button_txa6s_48._supervisor_txa6s_62{margin-right:18px}._profile_header_wrap_txa6s_25 ._button_video_call_txa6s_65{width:170px;height:37px;background-color:var(--primaryColor);color:var(--whiteColor);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:20px;cursor:pointer;border-radius:6px}._profile_header_wrap_txa6s_25 ._button_video_call_txa6s_65 img{margin-right:8px}._video_call_pallet_txa6s_82{width:100%;padding-bottom:10px;position:relative}._video_call_pallet_txa6s_82 ._video_cover_txa6s_87{flex:0 0 50%;height:508px;position:relative}._video_call_pallet_txa6s_82 video{width:100%;height:100%;position:absolute;top:0;left:0;object-fit:cover}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100{width:100%;height:37px;background-color:var(--textGrayColorV10);position:absolute;bottom:0;left:0;padding:0 12px}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100 ._control_wrap_txa6s_109{flex:0 0 93%}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100 ._play_pause_button_txa6s_112{background-color:#e3e7f1;width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:100%}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100 ._progress_track_txa6s_121{width:96%;height:6px;border-radius:5px;background-color:#202122}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100 ._progress_track_txa6s_121 ._progress_txa6s_121{height:6px;background-color:var(--whiteColor);border-radius:5px}._video_call_pallet_txa6s_82 ._video_control_track_txa6s_100 ._time_txa6s_132{color:#f8f8fa;font-size:12px;font-style:normal;font-weight:700;line-height:normal}@media only screen and (max-width: 600px){._profile_header_wrap_txa6s_25 ._left_txa6s_30 strong,._profile_header_wrap_txa6s_25 ._left_txa6s_30 ._no_txa6s_44{font-size:12px}._profile_header_wrap_txa6s_25 ._left_txa6s_30 img{width:20px;height:20px;margin-right:6px}._profile_header_wrap_txa6s_25 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._chat_prompt_area_wrapper_v86nm_42 ._prompt_line_v86nm_45 span{background-color:#fffaee}._chat_pop_wrapper_v86nm_26 li._outgoing_v86nm_39 ._image_avatar_v86nm_48{order:2}._chat_pop_wrapper_v86nm_26 li._outgoing_v86nm_39 ._image_avatar_v86nm_48 img{margin-right:0;margin-left:16px}._chat_pop_wrapper_v86nm_26 li img{flex:0 0 40px;width:40px;height:40px;border-radius:8px;margin-right:16px}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42{width:90%}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42 ._prompt_line_v86nm_45{width:100%;color:#939394;font-family:var(--commonFont);font-size:12px;font-style:normal;font-weight:400;margin-bottom:10px}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42 ._prompt_line_v86nm_45 span{border-radius:12px;background:#E9F3F3;padding:8px 16px;color:#000;font-size:14px;margin-right:6px;line-height:150%}._join_button_v86nm_84{width:100%;height:40px;background-color:var(--primaryColor);color:var(--whiteColor);cursor:pointer;border-radius:8px}._join_button_v86nm_84 img{margin-right:8px}@media only screen and (max-width: 600px){._chat_pop_wrapper_v86nm_26 li{flex-direction:column}._chat_pop_wrapper_v86nm_26 li._outgoing_v86nm_39{margin-top:20px}._chat_pop_wrapper_v86nm_26 li._outgoing_v86nm_39 ._image_avatar_v86nm_48{margin-bottom:15px;order:1}._chat_pop_wrapper_v86nm_26 li._outgoing_v86nm_39 ._chat_prompt_area_wrapper_v86nm_42{order:2}._chat_pop_wrapper_v86nm_26 li ._image_avatar_v86nm_48{margin-bottom:15px}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42{width:100%}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42 ._prompt_line_v86nm_45{flex-direction:column;align-items:flex-end;margin-bottom:6px}._chat_pop_wrapper_v86nm_26 li ._chat_prompt_area_wrapper_v86nm_42 ._prompt_line_v86nm_45 span{margin-bottom:5px;font-size:12px}}._head_area_igtkp_1{width:100%;background-color:#dfe6f5;border-radius:8px 8px 0 0;padding:4px 9px;height:50px}._head_area_igtkp_1 h4{color:var(--textGrayColorV10);font-family:var(--headingFont);font-size:12px;font-style:normal;font-weight:500;line-height:normal}._head_area_igtkp_1 ._time_igtkp_16{color:var(--subHeadingColorV2);font-family:var(--headingFont);font-size:12px;font-style:normal;font-weight:700;line-height:normal}._body_area_igtkp_25{width:100%}._body_area_igtkp_25 ._profile_area_igtkp_28{width:100%;border-bottom:#F2F4F7 1px solid;padding:8px 13px}._body_area_igtkp_25 ._profile_area_igtkp_28 ._name_igtkp_33,._body_area_igtkp_25 ._profile_area_igtkp_28 ._contact_igtkp_33{font-family:var(--commonFont);font-style:normal;line-height:normal}._body_area_igtkp_25 ._profile_area_igtkp_28 ._name_igtkp_33{color:var(--textGrayColorV10);font-size:14px;font-weight:500;margin-bottom:8px}._body_area_igtkp_25 ._profile_area_igtkp_28 ._contact_igtkp_33{color:var(--offWhiteColorV9);font-size:13px;font-weight:400;opacity:.8}._body_area_igtkp_25 ._profile_area_igtkp_28 img{width:37px;height:37px;border-radius:100%;margin-right:12px}._body_area_igtkp_25 ._list_area_igtkp_56{width:100%}._body_area_igtkp_25 ._list_area_igtkp_56 li{padding:10px 16px}._body_area_igtkp_25 ._list_area_igtkp_56 span{color:var(--textGrayColorV8);font-family:var(--headingFont);font-size:14px;font-style:normal;font-weight:400;line-height:20px}._body_area_igtkp_25 ._list_area_igtkp_56 span img{margin-right:12px}._body_area_igtkp_25 ._list_area_igtkp_56 span._indicator_igtkp_73{color:var(--textGrayColorV7);font-family:var(--commonFont);font-size:12px}._head_area_1fiaq_1{width:100%;background-color:#f5dfe0;border-radius:8px 8px 0 0;padding:4px 9px;height:50px}._head_area_1fiaq_1 h4{color:var(--textGrayColorV10);font-family:var(--headingFont);font-size:12px;font-style:normal;font-weight:500;line-height:normal}._head_area_1fiaq_1 ._time_1fiaq_16{color:var(--subHeadingColorV2);font-family:var(--headingFont);font-size:12px;font-style:normal;font-weight:700;line-height:normal}._body_area_1fiaq_25{width:100%}._body_area_1fiaq_25 ._profile_area_1fiaq_28{width:100%;border-bottom:#F2F4F7 1px solid;padding:8px 13px}._body_area_1fiaq_25 ._profile_area_1fiaq_28 ._name_1fiaq_33,._body_area_1fiaq_25 ._profile_area_1fiaq_28 ._contact_1fiaq_33{font-family:var(--commonFont);font-style:normal;line-height:normal}._body_area_1fiaq_25 ._profile_area_1fiaq_28 ._name_1fiaq_33{color:var(--textGrayColorV10);font-size:14px;font-weight:500;margin-bottom:8px}._body_area_1fiaq_25 ._profile_area_1fiaq_28 ._contact_1fiaq_33{color:var(--offWhiteColorV9);font-size:13px;font-weight:400;opacity:.8}._body_area_1fiaq_25 ._profile_area_1fiaq_28 img{width:37px;height:37px;border-radius:100%;margin-right:12px}._body_area_1fiaq_25 ._list_area_1fiaq_56{width:100%}._body_area_1fiaq_25 ._list_area_1fiaq_56 li{padding:10px 16px}._body_area_1fiaq_25 ._list_area_1fiaq_56 span{color:var(--textGrayColorV8);font-family:var(--headingFont);font-size:14px;font-style:normal;font-weight:400;line-height:20px}._body_area_1fiaq_25 ._list_area_1fiaq_56 span img{margin-right:12px}._body_area_1fiaq_25 ._list_area_1fiaq_56 span._indicator_1fiaq_73{color:var(--textGrayColorV7);font-family:var(--commonFont);font-size:12px}._chat_table_wrapper_1vems_1{width:100%;overflow:auto}._chat_table_wrapper_1vems_1 table{width:100%;max-width:100%;border-collapse:collapse}._chat_table_wrapper_1vems_1 table thead tr{border-bottom:#D5DEEC 1px solid}._chat_table_wrapper_1vems_1 table thead tr th{color:var(--subHeadingColorV2);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal;padding:10px 0;text-align:left;text-transform:uppercase}._chat_table_wrapper_1vems_1 table tbody tr{border-bottom:#D5DEEC 1px solid}._chat_table_wrapper_1vems_1 table tbody tr:last-child{border-bottom:none}._chat_table_wrapper_1vems_1 table tbody tr td{padding:10px 0;text-align:left}._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34{width:100%;padding:8px 13px}._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34 ._name_1vems_38,._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34 ._contact_1vems_38{font-family:var(--commonFont);font-style:normal;line-height:normal;text-transform:none}._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34 ._name_1vems_38{color:var(--textGrayColorV10);font-size:14px;font-weight:500;margin-bottom:8px}._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34 ._contact_1vems_38{color:var(--offWhiteColorV9);font-size:13px;font-weight:400;opacity:.8}._chat_table_wrapper_1vems_1 table tbody tr td ._profile_area_1vems_34 img{width:37px;height:37px;border-radius:100%;margin-right:12px}._chat_table_wrapper_1vems_1 table tbody tr td ._type_area_1vems_62 img{margin-right:5px;width:18px;height:18px;border-radius:100%}._chat_table_wrapper_1vems_1 table tbody tr td ._type_area_1vems_62 span{color:#000;font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal;text-transform:none}._chat_table_wrapper_1vems_1 table tbody tr td ._type_area_1vems_62 span strong{font-weight:500}._chat_table_wrapper_1vems_1 table tbody tr td ._time_1vems_80{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal;text-transform:none}._chat_table_wrapper_1vems_1 table tbody tr td ._action_1vems_89{width:100%}._chat_table_wrapper_1vems_1 table tbody tr td ._action_1vems_89 img{margin-right:26px;cursor:pointer}._chat_table_wrapper_1vems_1 table tbody tr td ._action_1vems_89 img:last-child{margin-right:0}@media only screen and (max-width: 600px){._chat_table_wrapper_1vems_1 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.rangeslider__label-item:before{content:"";width:10px;height:2px;background:black;position:absolute;left:-14px;top:50%;transform:translateY(-50%);z-index:-1}.rangeslider__labels .rangeslider__label-item{position:absolute;font-size:14px;cursor:pointer;display:inline-block;top:10px;transform:translate3d(-50%,0,0)}._summary_view_check_wrapper_54jap_1{width:100%;background-color:#f0f3f5;padding:8px 14px;margin-bottom:10px;flex-wrap:wrap}._summary_view_check_wrapper_54jap_1 ._check_box_54jap_8{position:relative}._summary_view_check_wrapper_54jap_1 ._check_box_54jap_8 input[type=checkbox]{position:absolute;top:0;left:0;opacity:0}._summary_view_check_wrapper_54jap_1 ._check_box_54jap_8 input[type=checkbox]+label{cursor:pointer}._summary_view_check_wrapper_54jap_1 ._check_box_54jap_8 input[type=checkbox]+label ._check_toggle_54jap_20{background-color:#e4e9ee;width:50px;height:28px;display:flex;align-items:center;justify-content:space-between;border-radius:20px;padding:0 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span._hide_54jap_40{display:none}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78{width:100%;padding:26px 28px;flex:0 0 100%}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78 li{display:flex;flex-direction:column;margin-right:75px}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78 li:last-child{margin-right:0}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78 li span{color:var(--subHeadingColor);font-family:var(--headingFont);font-size:16px;font-style:normal;font-weight:600;line-height:150%}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78 li span._no_54jap_99{color:var(--primaryColor);font-size:32px;line-height:normal;display:flex;align-items:flex-end}._summary_view_check_wrapper_54jap_1 ._view_summary_wrapper_54jap_78 li span._no_54jap_99 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td:first-child,table th:first-child{padding-left:20px}table td:last-child,table th:last-child{padding-right:20px}table td{text-transform:normal}table td img{margin-left:8px}table th{text-transform:uppercase}._checkbox_54jap_216{position:relative}._checkbox_54jap_216 input[type=checkbox]{opacity:0;position:absolute;top:0;left:0;width:20px;height:20px;cursor:pointer;z-index:9}._checkbox_54jap_216 input[type=checkbox]+label span{width:20px;height:20px;border:var(--primaryColor) 2px solid;border-radius:3px;display:block;position:relative}._checkbox_54jap_216 input[type=checkbox]+label span:before{width:20px;height:20px;background-image:url(../../../../../assets//dashboard//main_dashboard/check.svg);background-repeat:no-repeat;background-position:center;background-size:70%;position:absolute;top:-2px;left:-2px;margin:auto;content:"";filter:brightness(0) invert(1);display:none}._checkbox_54jap_216 input[type=checkbox]:checked+label span{background-color:var(--primaryColor);border-color:var(--primaryColor)}._checkbox_54jap_216 input[type=checkbox]:checked+label span:before{display:block}._profile_wrap_54jap_349 img{margin-right:12px;margin-left:0;width:37px;height:37px;border-radius:100%}._profile_wrap_54jap_349 ._name_54jap_356{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:14px;font-style:normal;font-weight:500;line-height:normal;text-transform:capitalize;display:block}._filter_pop_wrapper_54jap_367{width:241px;background-color:var(--whiteColor);box-shadow:0 4px 6px -2px #1018280d,0 12px 16px -4px #1018281a;border-radius:8px;position:absolute;top:calc(100% + 4px);left:-15px;z-index:9999;padding:10px}._filter_pop_wrapper_54jap_367 ._search_box_54jap_126{width:100%;border-radius:8px;border:1px solid rgba(0,0,0,.1);background-color:#f9fafb;padding:0 22px}._filter_pop_wrapper_54jap_367 ._search_box_54jap_126 img{margin-right:16px}._filter_pop_wrapper_54jap_367 ._search_box_54jap_126 input[type=text]{width:100%;height:49px;border:none;outline:none;color:var(--subHeadingColorV2);font-family:var(--commonFont);font-size:16px;font-style:normal;font-weight:500;line-height:normal}._filter_pop_wrapper_54jap_367 ._search_box_54jap_126 input[type=text]::placeholder{color:var(--subHeadingColorV2);font-family:var(--commonFont);font-size:16px;font-style:normal;font-weight:500;line-height:normal}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408{padding:10px 6px;position:relative}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]{opacity:0;position:absolute;top:0;left:0}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]+label{color:var(--textGrayColorV10);font-family:var(--commonFont);font-size:16px;font-style:normal;font-weight:400;line-height:24px;display:flex;align-items:center;cursor:pointer;margin-bottom:0}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]+label span{flex:0 0 20px;width:20px;height:20px;border:var(--primaryColor) 2px solid;border-radius:3px;margin-right:8px;position:relative;cursor:pointer}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]+label span:after{width:20px;height:20px;background-image:url(/assets/dashboard/main_dashboard/admin/platformConfiguration/callScript/check.svg);background-position:center;background-repeat:no-repeat;position:absolute;top:-2px;left:-2px;content:"";filter:brightness(0) invert(1);background-size:60%;opacity:0}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]:checked+label span{background-color:var(--primaryColor)}._filter_pop_wrapper_54jap_367 ._check_box_wrapper_54jap_408 input[type=checkbox]:checked+label span:after{opacity:1}@media only screen and (max-width: 1500px){._summary_table_wrapper_54jap_115 ._filter_wrapper_54jap_122 ._search_box_area_54jap_126{width:244px}._summary_table_wrapper_54jap_115 ._filter_wrapper_54jap_122 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#0000000d;transform:scale(1.05)}.response-time-analytics__card--excellent{background-color:#ecfdf5;border-color:#a7f3d0}.response-time-analytics__card--good{background-color:#fffbeb;border-color:#fde68a}.response-time-analytics__card--fair{background-color:#fff7ed;border-color:#fed7aa}.response-time-analytics__card--poor{background-color:#fef2f2;border-color:#fecaca}.response-time-analytics__card-content{display:flex;align-items:center;gap:.5rem}.response-time-analytics__icon{position:relative;padding:.5rem;border-radius:.75rem;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f;transition:box-shadow .3s ease}.response-time-analytics__card:hover .response-time-analytics__icon{box-shadow:0 10px 15px -3px #0000001a,0 4px 6px -2px #0000000d}.response-time-analytics__icon--customer{background:linear-gradient(to right,#3b82f6,#2563eb)}.response-time-analytics__icon--agent{background:linear-gradient(to 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